Commercial and Healthcare Business Development & Account Manager
Houston, TX or Denver, CO

Job # 20220601001

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Skyler Design Build, LLC (“Skyler”) is currently looking to fill a Business Development and Account Manager role for Nationwide Healthcare Construction operations. This position focuses on development of core-client management skills, with an emphasis on managing new and existing commercial and medical construction clients. Appropriate candidate will develop and maintain a sales territory consisting of a defined sales goal, which may be subject to change. He/she will be accountable for retaining existing accounts and growing business while maintaining strong and trusting partnerships with clients. He/she will be a strategic partner in expanding Skyler’s presence within the designated territory and will be accountable for maximizing sales that broaden Skyler’s position first in Houston, TX and Denver, CO market, but eventually other national markets (Skyler is currently licensed and working in North Carolina, Kentucky, Tennessee, South Carolina, Arizona, and Louisiana with growth markets in Georgia, Alabama, and Arkansas).

Daily interaction with Skyler’s new and existing clients, project managers, superintendents, foremen, field management, administration, other sales personnel, vendors, and owners will provide a unique opportunity to wear several hats during the pre-construction sales, execution and post-construction processes.

Performs business development and marketing activities including planning and strategy for a specifically assigned client/customer or market segment. Position is highly visible to existing and potential clients and requires the ability to influence/persuade. Locates business opportunities with new and existing customers by building long-term business relationships with key decision makers. Quality of effort greatly impacts corporate image and revenue stream. Develops and facilitates the proposal process for specific clients including budget and pricing development, proposal writing, and client presentations. Assists in the contract negotiation process.

• Identify potential customers and make cold calls that result in meetings and convert prospects into actual sales.
• Establishes goals and objectives, and strategies for developing new business while maintaining previous client relationships.
• Develop both new and existing accounts and expand business through face-to-face contact with the customers.
• Maintains a customer/prospect database that contains the names, addresses and actual phone numbers of actual and prospective accounts as well as all of the names of the officers and key office and field personnel that represent these customers/prospects. Regularly uses and maintains customer/prospect database.
• Develops and leads effective management, communication and tracking processes, and implements Client Relationship Management (CRM) strategies supporting Sector client goals.
• Identifies short-term and long-term client needs or concerns to address; provides pertinent information and follow-up.
• Works with owners and critically reviews and approves key proposals submitted to clients, ensuring signing authorities are enforced.
• Serves as main client contact and advises appropriate departments of prospects and submittal. • Represent a full spectrum of services offered by Skyler in the commercial, industrial, medical, residential, and specialty markets for construction, grounds, landscaping, and maintenance services lines of the business.
• Actively participates in professional and/or industrial organizations to promote the Skyler brand. Represents and promotes Skyler at networking events, professional and industrial associations, society meetings, conferences, and tradeshows.
• Communicates clearly and collaborates with engineering, as required, to insure accurate proposals.
• Prepares proposals and obtains appropriate managerial approval.
• Drafts final proposals, insuring management approval and customer signatures are obtained.
• Presents proposals while selling the features and benefits of our products to close sales.
• Partners with architectural and engineering firms for jobs under contract and obtains approved drawings.
• Conducts regularly scheduled jobsite service visits instructing the workers in the proper and safe utilization of equipment thereby shortening their learning curve. Ensures that the customer is satisfied with the services they are receiving.
• Accountable for all credit interactions with the customer including obtaining contractor approval of invoices, making adjustments through credit requests and insuring prompt payment, as well as preparing and distributing monthly account status reports. Additionally, he/she settles accounts as soon as possible after the last major return of a project regarding lost material, damaged product, cleaning, freight and final returns.
• Timely and accurately completes weekly sales reports and provides information as needed for backlog and sales projections.
• Visits job sites as required.
• Continually builds product knowledge.
• Assists in ensuring safe working practices and a safe working environment.
• Some overnight travel as required. Additionally, he/she may be called upon to make sales or service calls outside of the designated territory as needed.
• Collaborates with the owners ensuring company and branch sales initiatives are aligned and achieved.
• Coordinates the pre-construction meeting with the Project Manager prior to mobilization.
• Perform analysis and interpret results into actionable steps.
• Assists closeout process and packages.
• Performs other related duties as assigned.

• Tactful administrative skills to monitor the progress and coordination of work activities; keeps other members of the organization informed of progress and problems.
• Results oriented and self-motivated.
• Effective information gathering, presentation and cross functional skills.
• Strong organizational establishing priorities and a course of action for handling multiple tasks.
• Effective management and leadership skills to establish techniques that proactively monitor and supervise the work of subordinates and follow up on the results of delegated assignments.
• Maintains integrity including: normal standards of ethics, conduct, and organizational policies in job-related activities.
• Has excellent problem-solving ability to find and use relationships between data from different sources to formulate alternative solutions.
• Is a team player, working well with other people; taking time to help co-workers, customers, subcontractors and others achieve their goals and assignments.
• Maintains good interpersonal relationships using tact but knowingly sensitive to the feelings and needs of others.
• Ability to see around the corner using effective planning strategies to establish courses of action for self and for others; allocates resources and assigns personnel; uses time efficiently; is personally well-organized.
• Professional displaying appropriate appearance and professional conduct; makes a good impression on others.
• Expresses initiative, actively tries to influence events to achieve goals; is a self-starter, working well with minimal supervision; strives to achieve goals beyond minimal levels of performance.

Performance Indicators
• The following would be general components of measuring individual success in a fiscal year.

Revenue Growth
• Support Skyler in achieving gross revenue plan. Target = $50M in FY2022. In collaboration with Skyler’s Owners, secure $25M in bid opportunities in FY2022 with an emphasis on the Mid-Continent, East Coast and Gulf Coast areas of the US.

New Client Development
• Develop one new strategic client within a fiscal year for the Mid-continent region that has the potential of representing a minimum of 10% of the business revenue within a fiscal year.
• Develop one new strategic client within a fiscal year for the Eastern region that has the potential of representing a minimum of 10% of the business revenue within a fiscal year.
• Develop multiple strategic clients within a fiscal year for the Gulf Coast area that has the potential of representing a minimum of 25% of the business revenue within a fiscal year.

Growth Strategy
• Execute the growth strategy outlined in Skyler’s FY2022 North American Business Plan, which is includes client outreach, industry participation, positioning for opportunities, submission of proposals, development of project scopes and fees, project/program management and leadership, staff recruiting, staff leadership and successful project execution.

Coaching /Mentoring
• Coaches and mentors staff as it relates to the development of key clients for the business. Effectively provides feedback to ensure effective CRM practices are implemented and maintained. This is a lifetime opportunity for individuals who are driven, passionate and looking to be challenged in their leadership and career development.

Other Qualifications 
• High school diploma required, four-year degree from an accredited university within construction, engineering, business concentrations, or engineering is strongly preferred.
• 5+ years’ experience in commercial construction, including experience with a commercial general contractor, and/or landscaping and building maintenance sales is preferred.
• Previous experience on commercial job sites, mission critical construction, building maintenance, and hospital construction strongly preferred.
• Passion for construction and our industry; ability to recognize and seek quality 
• Has the ability to operate office equipment, such as fax, copier, and telephone. Can use spreadsheet and word processing software.
• Knowledge of software systems including but not limited to: Microsoft Office suite (i.e., Project, Excel, Word, Outlook, PowerPoint, Visio, Access, etc.), Adobe, BlueBeam, and CAD.
• Willingness to travel local and nationwide, as required.
• Demonstrated knowledge of construction processes.
• Has a valid driver's license and is able to travel to and from client meetings.
• Understands and applies building codes and other design requirements correctly and reads blueprints accurately.
• Has good understanding and knowledge of subcontractors' scopes of work and tolerances.

Key Facts
• Full-Time: Interim base salary, car allowance, benefits, aggressive commission
• Shift Type: Will vary based on position and project
• Location: Houston, TX or Denver, CO

Skyler embraces federal employment guidelines regarding equal opportunity and affirmative action. It is the policy of Skyler to provide equal employment opportunity to all qualified applicants and employees. Skyler is an affirmative action employer and does not unlawfully discriminate on the basis of race, color, religion, gender, national origin, age, disability, or veteran status in any condition of employment including, but not limited to, recruitment, hiring, training and promotion.

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